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Returned Goods Policy

Conditions of returned goods:

  1. ONLY STOCK items will be authorised for return. A Returned Goods Authorisation Form MUST be received with the returned goods for a credit to be issued.
  2. Goods must be returned within 30 days of the delivery date (non-negotiable). Stock Items must be in a saleable state in the unbroken, outer box & must be in multiples of the minimum order quantity. Packaging that has been tampered with and affects the integrity of the product will not be credited. Expired sterile goods will not be credited.
  3. A restocking fee will be charged. The code used is *RESTOCK FEE. The maximum value that can be returned is $1,000.
  4. Incorrect items delivered by CRG must follow the Returned Goods Authorisation format. CRG will pay return freight and credit all associated freight and invoice costs within 7 days of receiving goods back at CRG. Replacement goods will be dispatched within 48hrs of notification (based on availability of stock).
  5. Claims for shortages, faulty goods or goods damaged in transit must be made within 48hrs of delivery and in writing. All returns will be credited to your customer account. No refunds. Replacement goods will be dispatched within 48hrs of notification (based on availability of stock).
  6. Goods not required by the customer that is damaged in return freight will not be credited.
  7. Cancellation of orders must be in writing and must be requested before the order has been packed.

Returned Goods Authorisation Form to be enclosed with returned goods